Refund & Appointment Cancellation Policy

Transparent guidelines regarding appointment rescheduling, package cancellations, and unused treatment refunds.

1. Appointment Rescheduling & Cancellation

Standard online consultation bookings do not require an upfront fee, and you may reschedule or cancel free of charge by notifying us at least 24 hours prior to your scheduled visit via WhatsApp (+82-10-6684-7885), LINE (@337jgloh), or email (info@doctorpetithongdae.com).
If a reservation deposit was paid for a peak-season slot, cancellations made at least 24 hours before the appointment are eligible for a full refund.

2. Unused Treatment & Package Refunds

In accordance with the Consumer Dispute Resolution Standards issued by the Korea Fair Trade Commission (KFTC):
- Before Procedure Commencement: Any pre-paid treatment not yet performed is eligible for a 100% refund (excluding any card processing or tax-refund cancellation adjustments if tax refund has already been claimed).
- Multi-Session Packages: If a patient cancels a multi-session package after completing one or more sessions, the completed sessions are calculated at the standard single-session rate and the remaining balance is refunded according to KFTC medical service standards.

3. Tax-Free Documentation Notice for International Patients

If a tax-refund slip has already been issued at the clinic, the original tax-refund receipt and passport verification must be presented so the tax-free transaction can be voided prior to processing a payment refund.

4. Contact for Billing & Refund Assistance

Telephone: +82-2-3144-7885
Email: info@doctorpetithongdae.com
Address: 8F, 151 Yanghwa-ro, Mapo-gu, Seoul